How can I get my savings accounts to download when I download my checking account from my bank?

Mantis1
Unconfirmed, Member ✭
I have two savings accounts that used to download when I did a one-step download for my checking account. Now they don't and I have been trying to find a way to get them to download and update.
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Answers
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what version .... Help --> About Quickenwhat bank are these accounts - all under the same bank User ID - or different ?
QWin Deluxe Subscription - sticking with R47.15 - Win10
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