Bills & Income Not Responding

Old Timer

The Bills & Income tab doesn't work anymore. Whenever I click on it to mark a bill as paid, the app just hangs... when I click anywhere on the screen, I get a pop-up from Windows to say that Quicken is not responding and I have the option to close the program, or wait. When I click close, I get another pop up to say a report was sent to Microsoft, and then the program exits. I'm running Quicken Canada R43.14, Build 27.1.43.14 on Windows 11. Help..

UKR

If you haven't done so already, please try the following actions:

• Even if you are on the latest software level already, download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
• Reboot Windows.
• Validate and Supervalidate your Quicken data file.
• If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring.

 

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 30 secs)
7. Reopen Quicken and see if the issue persists.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Supervalidate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 30 secs)
7. Reopen Quicken and see if the issue persists.

Old Timer

Thanks very much for the reply. I will look for the patch and apply it. I did however discover that the problem only occurs when I have Quick open with the "Maximum" window size (top right corner before the X to close). If I switch to "Restore", then the problem goes away. Anyway, I really appreciate your writing a reply. Many thanks!