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Navy Federal Visa Cash Rewards Credit Card does not update

xssnco

Once again, experiencing issues with NFCU...This time all accounts update with the exception of the Cash Rewards Credit Card...Have tried deactivating/reactivating the account...No improvement...Any other ideas?

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Quicken Jared

xssnco said:

Once again, experiencing issues with NFCU...This time all accounts update with the exception of the Cash Rewards Credit Card...Have tried deactivating/reactivating the account...No improvement...Any other ideas?

Hello @xssnco,

I am sorry to hear about this problem with online banking services. Thank you for asking about this here on the Quicken Community.

First, are you receiving any error messages when trying to update your account(s)? If so, what kind? Also, when did this issue begin? If you have the chance, it would help us to troubleshoot the situation if you could save a backup by going to File > Save a Backup... in the upper menu at the top of the screen while Quicken is open and then create a new 'test' data file by following the steps listed below:

Navigate to File
Select New
Select Start from scratch, click Next
Choose appropriate default categories based on geographic location, click Next
Choose Don't use Quicken Mobile & Web, click Next

You may then add your Navy Federal Credit Union affiliated accounts in the newly created data file by choosing your financial institution and entering your credentials as prompted. I am curious whether or not these issues continue in this data file.

I look forward to your response.

Thank you,

Quicken Jared