Attempting to update to current version, the system locks out with the attached message...

The process cannot access the file 'C:\ProgramData\Quicken\Inet\Common\patch\quickenPatch\w2504\base\bagent.exe' because it is being used by another process.

There is a file on my C drive from last update...

Answers

  • I haven't updated the software since March this year...
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Jim McGuire,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

    However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, go ahead and try reinstalling.

    Let us know how it goes!
    -Quicken Anja