New download with Chase changeover

SharonKirk
SharonKirk Member ✭✭✭
edited October 2022 in Download, Add/Update Accounts (Windows)
I did the change with Chase Bank. It now has downloaded a new account in Quicken and I've lost all my catagories. I'm unsure if I can delete this new account and keep downloading into my original account with all the details on transactions. I don't want to lose the record of my purchases and what they were for...HELP!
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  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @SharonKirk,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    This is a known issue that has been escalated internally, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    In the meantime, we also advise that you contact Quicken Support directly for assistance in getting this matter cleaned up and restored.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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