Quicken does not connect to Citibank

Frustration11111

When adding a new account to quicken it does not connect with citibank to find the specific account that I want to add. Why?

Quicken Jared

Frustration11111 said:

When adding a new account to quicken it does not connect with citibank to find the specific account that I want to add. Why?

Hello @Frustration11111, 

I am sorry to hear about this problem with adding a new account. Thank you for asking about this here on the Quicken Community.

First, are you noticing any error messages when trying to add accounts? Also, are you navigating to the Add Account button in the upper left-hand corner of the screen, denoted by the '+' symbol? Are you attempting to Link to an existing account procedure when prompted? Let us know more of the specifics about what happens when you try to add these accounts to online banking services, if you have the chance. 

I look forward to any response you may be able to provide, and I hope to offer further assistance, if need be. 

Thank you,

Quicken Jared