Quicken cloud institution login services error

wesm
wesm Member
Updating my Capital One CC account always fails with this error. I have reported issue to quicken many times, no resolution.
$app_build_number: 609.45401.100
$app_version_string: 6.9.0
$model: MacPro6,1
$os_version: 11.6.8
$screen_height: 1080
$screen_width: 1920
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 15580E28-6AD5-4EBC-BAF7-6540892052D4
cloudStatus: 32
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2017-10-02 06:25:32 +0000
dataset_id: 82373332246220544
dataset_platform: QMAC
date (GMT): 2022-09-08 00:03:52
date (PDT): 2022-09-07 17:03:52
date (PST): 2022-09-07 17:03:52
document_qcs_id: 37601183230624256
documentDisplayName: Wes's Finances-restored.quicken
documentUserId: 37601183230624256
documentUserName: wesm@d[removed personal info]
early_access: 0
installation_id: 5D0C30E1-01D7-4D31-B8EB-EC976F5C27C8
last30days_crash_count: 0
last48hours_crash_count: 0
localTimeZone: America/Los_Angeles (PDT)
mp_device_model: MacPro6,1
rawAggregatorPref: fdp
receiptUserId: 37601183230624256
receiptUserName: wesm@d[removed personal info]
subscriber: Subscriappearance: light
systemTimeZone: America/Los_Angeles (PDT)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY


errors count: 1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 5 (Debug = 0, Critical = 6)

description:
Quicken cloud institution login services error.

suggestion:
Try again later.

system description:
institution logins upload: unknown status = ACCEPTED_POLLING_REQUIRED

response:
{
"code" : 200,
"resource" : {
"status" : "ACCEPTED_POLLING_REQUIRED",
"pollingReference" : "\/institution-logins\/343543942876034560\/poll",
"partnerAuthUrl" : "https:\/\/partnerauth.platform.intuit.com\/external_partner\/auth?request_token=awb.7dd6067e-fbb2-4bb9-a8bc-e851ad43fd5e",
"id" : "343543942876034560",
"resource" : {
"aggregators" : [
{
t_token=awb.7dd6067e-fbb2-4bb9-a8bc-e851ad43fd5e",
"id" : "343543942876034560",
"resource" : {
"aggregators" : [
{
"cpChannel" : "FDP_WSI_OAUTH",
"lastStatusUpdatedAt" : "2022-09-08T00:02:26.78948759 : "NEW"
}
],
"channel" : "FDP_WSI_OAUTH",
"includeInvestmentAccounts" : false,
"id" : "343543942876034560",
"userModifiedAt" : "2022-09-08T00:02:26Z",
"modifiedAt" : "2022-09-08T00:02:26.789599778Z",
"clientId" : "33CEA588-9315-4625-85D5-7DAD80D3A8F2",
"createdAt" : "2022-09-08T00:02:26.789599778Z",
"institutionId" : "69971818076716293",
"name" : "Capital One Card - Current"
},
"clientId" : "33CEA588-9315-4625-85D5-7DAD80D3A8F2"
}
}

request:
{
"cpSetupMode" : "OAUTH_PRE_DISCOVERY",
"channel" : "FDP_WSI_OAUTH",
"name" : "Capital One Card - Current",
"includeInvestmentAccounts" : true,
"clientId" : "33CEA588-9315-4625-85D5-7DAD80D3A8F2",
"brandingId" : "20754"
}

object:
(null)

Comments

  • wesm
    wesm Member
    Hello? It's been a month no response. quicken is now unusable
  • Jon
    Jon SuperUser, Mac Beta Beta
    edited October 2022
    I'm not sure "Capital One Card - Current" is what you should be connecting to. Have you tried switching to "Capital One Card Services"?

    Also, there's some sort of outstanding problem for some Capital One card users; I'm not sure if this is related to your problem or not since it's been an ongoing problem for a lot longer than 1 month:

    https://community.quicken.com/discussion/7915391/ongoing-10-1-22-capital-one-cc-930-cc-901-cc-800#latest

    Quicken Mac subscription. Quicken user since 1990.

  • jacobs
    jacobs SuperUser, Mac Beta Beta
    wesm said:
    Hello? It's been a month no response. quicken is now unusable
    @wesm  You may want to contact Quicken Support rather than waiting for someone to provide an answer here. For connectivity issues, we fellow users sometimes have little or no insight into what's going on behind the scenes.
    Quicken Mac Subscription • Quicken user since 1993
This discussion has been closed.