Hello- I have a transaction that is not downloading to quicken (Q Mac)

Question

However- the balance is the same as the bank account.

UKR · Answer

* Check the account's Opening Balance transaction. It may have been changed inadvertently (by Quicken) by the amount of the problem transaction. Compare it to your paper bank statement on the same date and see if it matches. If it's different, see (3) below.
* You can also restore a backup of your Quicken data file which is about 3 - 6 months old (restore to a different file name than your current data file. Do NOT overwrite your current data file!!!). Compare the Opening Balance of this account in both files. If the restored old file shows a different amount, make a note of the amount. 
* Switch over to the current data file, edit the Opening Balance transaction and update the amount. Does your account's balance now match the bank?

Rayana Nedved · Answer

I’ve tried entering it manually. However, without the transaction the total amount matches the total amount on my bank account. But when I enter it manually it makes the total inaccurate, more than the bank account.

The total on quicken is the total including the transaction even though I can’t find it anywhere. So if I try to manually add the transaction it makes the total unbalanced.

Jon · Answer

Is it possible that the transaction did get downloaded at some point and you accidentally deleted it? Quicken will remember that and not put that transaction back into the account; you'd have to enter it manually in that case.