Directv Refuses to authorize as an ebiller

Matthew Caswell

Quicken Dlx Mac: trying to get Directv to authorize as an ebiller and it shows up in the ebiller list, but with my correct username/PW it shows locked and that I have to approve policy changes (nothing on DTV site needs approval).
Has anyone successfully added DirecTV as an ebiller?
Thanks!

UKR

Is your account at DirecTV set up with 2FA, sending out a text message with a code when you log on to their website? Just guessing, but this could be what's tripping up Quicken servers when they're trying to get the latest bill data.
See if you can turn off 2FA and if that would help ... if all else fails please do this:

While you're waiting for the problems to be resolved, to avoid missed or late payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next and perhaps all future payments from your checking account or a credit card. The biller will do all the work for you and make an electronic debit on the due date and you don't have to worry about being late.

In Quicken unlink the bill and just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the payment transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.