Credit Card Account Subtracting from Balance

I try never to do automatic updates because Quicken hasn't figured out how to deal with multiple accounts at Capital One. But when I updated my mortgage account with another lender, and made sure ONLY that account was selected, it decided to try to update everything and created duplicate accounts. It wouldn't let me delete the duplicates without spending a great deal of time, so I loaded the latest backup and set about downloading recent transactions from the bank page.

What happened, and I can't figure out why or get any backup to work properly, is it's subtracting from the credit card balance, rather than adding to it. The column headers are exactly correct, but it's doing things backwards. Any idea what's going on?


  • volvogirl
    volvogirl SuperUser ✭✭✭✭✭
    Maybe this?
    First make sure you are sorted in Date order with the newest date at the bottom. If you are not then click the DATE Column heading to sort.
    Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening.  Or maybe you are missing some charges? 

    If the balance is in Black, it means you have a credit on the card.  Like if you overpaid the bill or got a refund for something you returned.   When you enter a charge it will reduce (decrease) the credit you have available on it.   And a payment will increase the balance.

    Also make sure you have the right starting balance.  If it's zero you might need to add a beginning balance for when you started the account in Quicken.

     The credit card balance you OWE should be in RED. If the balance is Black then it's showing the credit card company owes you and you have a credit balance. And then when you make a payment it's like the cc owes you more. So you need to go back though your entries and find where the balance switched to black to being in your favor.

    See this for more info…..

  • SavvyCat
    SavvyCat Member
    No, it's none of those. The entries are in date order, and the amount listed in the CHARGE column REDUCE the balance, and then entries in the PAYMENT column ADD to the balance. Found it's doing this in other accounts as well. I'm just going to have to take the time to fix the account duplications, because those totals are running correctly.

    I can't tell you how much I deeply regret "upgrading" by force Quicken 2022. I was operating perfectly in 2016, albeit without the ability to download. Aside from this new issue, I can't even see the accounts well on a laptop, and can't customize views, fonts, and sizes to overcome it. Quicken best days are WAY behind it.
  • volvogirl
    volvogirl SuperUser ✭✭✭✭✭
    After the date order sentence the rest of my post was about exactly that....payments adding to balance and charges reducing the balance.  Check the beginning balance and see if it got changed like to zero.  I've seen posts that updating or syncing to the app has changed it.