Credit Union Changed Name - not available to add account

batstang2000

My credit union - Evansville Teachers Federal Credit Union - www.etfcu.org changed its name to Liberty Federal Credit Union - libertyfcu.org on Sep. 12, 2022. When I search for the new name in "Search for your financial institution", it is not one of the available names from which to choose.

batstang2000

After some experimentation, I was able to download today's transactions by doing the following for each account held at the CU.
1. Changed name of account to reflect new CU.
2. Deactivated online services.
3. Went to new CU site and manually exported transaction in quicken format.
4. Linked account to existing new name.
5. In doing that, it automatically reactivated online services.
That worked for today, we will see what happens in the morning.

UKR

How to refresh financial institution information (Branding)

Have you tried this yet?

If your bank recently changed their website or password requirements please read and follow instructions here:
Quicken Uses Incorrect URL for Online Banking

For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

If that doesn't resolve the issue:

• It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit, of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.

• The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.

• If they didn't do that, complain to your bank's or biller's upper level management.

• Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support  during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc.  Ultimately, however, the bank or biller must work together with Intuit on solving this update issue.

Please let us know if you were able to get this issue resolved (or not).

Guatemaladad

This was on the new Liberty Federal Credit Union Website: https://liberty.financial/onlinebanking/intuit-conversion

batstang2000

Thanks, Guatamaladad for those instructions. I somehow missed them. Will follow them on the morning of the 14th and report back.