Memorized Payee List is suddenly empty! HELP!

Question

Today I opened my Memorized Payee List to discover it's complete empty.  Yesterday, it was full of my familiar payees.  No updates have been done on my PC (Win10) or with Quicken (Verson R43.20, Build 27.1.43.20).

Now everything I download from my bank shows up with a ? instead of a payee.  What happened?????

Quicken Jared · Answer

Hello @Wylierider,

I am sorry to hear about this problem with missing Payee information. Thank you for continuing to discuss this with us here on the Quicken Community.

First, where is your current active data file located? You can check this anytime by navigating to File > Show this file on my computer... in the upper menu at the top of the screen. Make sure that the data file is located on your computer, and not on an external drive or cloud-based storage service, as these latter locations can cause erratic program behavior and even data damage.

I look forward to conversing with you about this in greater detail, if possible.

Thank you,

Quicken Jared

Wylierider · Answer

Yes, I thought about restoring from the most recent backup, but since that backup I have entered numerous transactions and reconciled accounts and so on.  I'll lose a lot of work.  I do not understand why the memorized payee list would disappear.

mshiggins · Answer

The quickest way to get things back to normal is going to be restoring your most recent backup taken before the issue occurred.