FYI - DATCU Updates for Quicken - Starting 9/18/22

imdcareys

I am a member of DATCU Credit Union and I received the below in email this morning (9/15). Posting here in case anyone misses the email. The email only gives you 3 days notice. There is information for Windows, Mac, and Web versions of Quicken.
________________________

DATCU updated its online banking provider.
To continue using Quicken®, you will need to complete an account deactivation and activation process.  Documents detailing how to complete this process are available at datcu.org/quicken.

Please note:   There is a chance that transactional data may be duplicated when your account is set up.  Detailed information on how to correct any duplicate data can be found at datcu.org/quicken

If you have any questions, please click "Let's Talk!" on datcu.org or call 940-387-8585.

lynnmccreary

It’s not working - this morning it will not connect my accounts in quicken

VanGirl

I have deactivated my online accounts per the instructions. Quicken however will not allow me to reactivate the online account and link it to an existing account. It will only allow me to create a new account. Any help would be great to solve this issue.

mckeerw

Same problem for me as VanGirl just posted. I do not want to create another checking account in Quicken, I want it to continue to update the DATCU checking account that is established in Quicken.

VanGirl

I talked to Quicken this morning and they said that the issue is on DATCU's side. DATCU is not allowing any 3rd party account to connect at this time.

I talked to DATCU after Quicken and they said that it should be working as of noon yesterday, but they will have their Tech Team look into it and call me back.

VanGirl

DATCU tech team called me back and said that there is an outage between Quicken and DATCU. The service should be restored by 09/27/2022.

mckeerw

09/27/2022. OK, thanks VanGirl for the update! And good on DATCU for getting back to you.

imdcareys

DATCU has posted this message at https://www.datcu.org/quicken :

Services may be interrupted for up to 5 business days. Please download a QFX/QBO file during this outage. 

You can keep checking there for updates.

If you really want to download a QFX file, there is a Download button on the lower left side of the Accounts  Page. If you do that, you will have to go through the setup process which is a little messy and you will have to do it again when they finish the process.

I would recommend waiting for them to finish instead.

stevesjh

Just chatted with DATCU. Supposedly this was to be resolved today. Has anybody had any luck re-activate their service per the instructions. When I attempt it, it appears Quicken wants to set up the activation as a new account. I can't use the current named account or I get the message the account already exists and if I provide another name it asks for beginning balance. At that point I've not gone further as I use Quicken Bill Pay and I don't want to risk having to go through that authorization again.... DATCU has forwarded my issue back to their technical area for further research. Anybody else having similar issues?

martin99

I am still having the same problem. I keep checking back here to see if there are any updates. I don't really want to upload a QFX file. When (or if) DATCU gets up and running again with Quicken, I suspect I'll have a ton of duplicate entries if I do that. Just waiting...

lynnmccreary

i am still having the same issues. i am emailing with datcu support but have not gotten any real help yet. This has gotten a bit ridiculous.

Quicken Jared

martin99 said:

I am still having the same problem. I keep checking back here to see if there are any updates. I don't really want to upload a QFX file. When (or if) DATCU gets up and running again with Quicken, I suspect I'll have a ton of duplicate entries if I do that. Just waiting...

Hello @martin99 and @lynnmcreary, 

I am sorry to hear that you are still experiencing these issues with online banking services. Thank you for letting us know about this here in this Quicken Community Discussion. 

First, what connection method are you currently using in order to try to connect your accounts?  Please note that you can verify this anytime by going to Tools > Account List and then clicking on the Edit button in the row associated with the affected accounts. Next, go to the Online Services tab in the new window that appears afterward. The information we are looking for should be found under the Online Setup callout box.

I hope to hear back from you about this. 

Thank you,

Quicken Jared 

mckeerw

Quicken Jared: I am having the same issue as @martin99 and @lynnmcreary with getting the DACU account reset to work at DATCU. In your response, you're asking for information from the Online Setup callout box. That information is not there because the account cannot be setup online using the existing account name in Quicken. We do not want to start over with a new accoun name, we want to continue using the account name with the years worth of information already in Quicken.
Looking forward to your response. Thank you

JohnPinchot

I am having same problem. I was told it would be fixed after 9/27. Tried today and same result. I called DATCU and they said my version of Quicken R43.32 has a lot of problems and I should call Quicken. On hold now with Quicken. They will probably point me back at DATCU. Getting dizzy. I told DATCU that it worked before, they made a change, they need to fix it.

JohnPinchot

Just worked with Quicken. They said DATCU is set up for web connect where you manually download the transaction and import them. Express Web Connect, which does everything automatically is not set up. I plan on calling DATCU tomorrow to complain.

stevesjh

Chatted again with DATCU. No resolution, claims their IT department is giving this priority (not certain I would agree). I did share that they are beginning to get a very frustrated group of Quicken/DATCU users that have been dealing with this since 9/18. Suggested they work with Quicken to post their progress so any updates could be shared through this website (again, not certain that will happen). Please share if you get any further updates.

stevesjh

Actually just received a call back from DATCU. They explained they are having an issue recreating it but APPEARS to be only an issue with the current Quicken version R43.32. Claim they are in contact with Quicken working to resolve. Again I suggested they report any progress to Quicken for update to this website.

Laura V

9/30 and it's still not working. Still will only allow a manual download via QFX file. Absolutely not acceptable.

mckeerw

Just tried it with the current update R44.20. It's still not working as the only option is to connect to DATCU as if I'm creating an entirely new to me account. It will not allow me to use the same account name currently being used in Quicken.

imdcareys

I just chatted with DATCU. Here is the status they provided:

Good morning. DATCU and Intuit are working to resolve the issues that some members are still experiencing with Quicken/QuickBooks. At this time there is no ETA on a fix but hopefully the issues will be resolved soon.

kestolt

> @mckeerw said:
> Just tried it with the current update R44.20. It's still not working as the only option is to connect to DATCU as if I'm creating an entirely new to me account. It will not allow me to use the same account name currently being used in Quicken.

How did you get R44.20? When I click on check for updates my Quicken reports that I already have the latest version of R43.32

Gotta say I'm pretty disappointed with DATCU on this one, although I have never been impressed with their tech.......

imdcareys

For those mentioning that you only get the opportunity to create a new account - this is because either DATCU's or Quickens servers are not responding to the connection request after you search for DATCU, select it, and  click Next. Quicken's back-end doesn't "see" DATCU, so it offers you to set up a new account since there is no connection to offer. 

mckeerw

RE: kestolt @ 0951am. Yep, just checked it again... Version Installed R44.20 (Sept. 2022).
It came out after this DATCU problem started, but it didn't help our issue.

imdcareys

DATCU has removed the "up to 5 days" part of their message at https://www.datcu.org/quicken, so no more ETA. Here's the new version:

Services may be interrupted; please download a QFX/QBO file.

mckeerw

Got a "Page not fount" message on the link to the DATCU/Quicken message.
Also, updated to Quicken Version R44.23 this morning. Still no luck at DATCU w/express web connect

Quicken Jared

Hello everyone,

I am sorry to hear that you are being affected by these issues with online banking services. Thank you for reaching out about this here on the Quicken Community. 

I recommend submitting program log files by navigating to Help > Report a problem in the upper menu at the top of the screen. You may then include a brief description of the issue as well as any available screenshots you may have along with the data logs. Although we will investigate this issue further, we do not have an ETA on a resolution, and you will not receive a response through these submissions, as these are used purely for investigative purposes.

Feel free to reach out with any other questions or concerns.

Thank you,

Quicken Jared

imdcareys

mckeerw said:

Got a "Page not fount" message on the link to the DATCU/Quicken message.
Also, updated to Quicken Version R44.23 this morning. Still no luck at DATCU w/express web connect

 I'm also seeing that now. They do have a message about a new website, so maybe that page wasn't part of that.

I succumbed to download the transactions in a .QFX file. There were a bunch of duplicates from earlier 'online' downloads so I deleted them and accepted and/or matched new ones only.

martin99

> @"Quicken Jared" said:
> Hello @martin99 and @lynnmcreary, 
>
> I am sorry to hear that you are still experiencing these issues with online banking services. Thank you for letting us know about this here in this Quicken Community Discussion. 
>
> First, what connection method are you currently using in order to try to connect your accounts?  Please note that you can verify this anytime by going to Tools > Account List and then clicking on the Edit button in the row associated with the affected accounts. Next, go to the Online Services tab in the new window that appears afterward. The information we are looking for should be found under the Online Setup callout box.
>
> I hope to hear back from you about this. 
>
> Thank you,
>
> Quicken Jared 

All I see is "Set up Now". And then it directs me to set up a new account. There is no option to reconnect to the existing account.

stevesjh

Checked with DATCU again this morning, chat and actual conversation, they initially said that the problem has been resolved. Working through the setup with the rep, would agree that instructions have changed slightly at DATCU.ORG/Quicken (to remove the "Financial institution" and "Account Number") from the General Screen, then attempt "Set up Now" from the Online screen again. Still unable to connect with DATCU. After the rep checked further with their technical team, they admitted it's still a problem.

martin99

Getting tired of importing my transactions every day.

lynnmccreary

I have also been in contact with DATCU About to use to no avail. I have been with this institution since 1974 and I’m about to move my accounts. I’m not sure what the issue is but I do not get the sense that the IT department has made this a priority.