Unable to download transactions from US Bank

arna.perry
arna.perry Member ✭✭
edited October 2022 in Errors and Troubleshooting (Windows)
My link to US Bank was working just fine until this morning. Now it is giving me a bad password indication error. My password has not changed and I logged onto the bank via the web with no problems whatsoever. I am using Quicken for Windows, Version 43.26, the latest version. Is there a problem on Quicken's end? What's going on and when will be corrected?
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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @arna.perry, 

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your US Bank account(s). 

    I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so. It is recommended to save a backup before proceeding with troubleshooting steps (just in case). 
    1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
    2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
    3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
    4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
    5. When finished, close the Account List
    6. Close, then re-open Quicken
    7. Navigate to Tools > Add Account 
    8. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
    9. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.
    Once that is done, see if the issue still continues to persist.

    Let me know how it goes!

    -Quicken Jasmine

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  • arna.perry
    arna.perry Member ✭✭
    Thank you, Jasmine. It is working now.
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @arna.perry, 

    I am happy to hear that we were able to reach a resolution. 

    Please do not hesitate to reach out with any further questions or concerns!

    -Quicken Jasmine

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