Citi Bank Mastercard refusing to download transactions

Max Yaffe
Max Yaffe Member
I've gotten the dreaded CC-502 error again. My Citibank mastercard download is refusing to update. Has anyone else seen this problem recently?


  • Hello @Max Yaffe,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    We do currently have an ongoing active alert regarding users receiving a CC-502 error with their Citi Bank account(s). You may follow this link to access that alert where you may bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

    I apologize for any inconvenience in the meantime. 

    -Quicken Jasmine

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