CIT Bank - CC-502 error.
Answers
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Other than a note over two weeks ago that they're looking at it, not publicly that I know of, and it's still broken for me.0
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Pleased to report that CIT Bank worked for me today. Once I relinked my accounts and confirmed the OTP provided by CIT to my phone, I was able to update as before. Hope it works for others, as well.2
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Same here. An update failed as before, but this time when I went through the Reconnect process (something I'd tried unsuccessfully a couple of times in the past) it worked. A second update worked first time.1
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Once I updated to the latest version on my desktop and used the CIT Bank "New Login", it worked for me as well.1
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Same Error for three days in a row:
"Oops. There is a connection problem. CC-502. Quicken can't add this account because the CIT Bank Online website is temporarily unavailable.
Tried both CIT Bank options (New Login and Online) and had the same error on both.0 -
I just did an update like 10 minutes ago, and CiT Bank worked fine, pulling down the one new transaction available. In the past with other institutions, I've found disconnecting the account (Accounts > Settings... > Downloads > Disconnect Account) then setting it up again solved things.0
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Thanks for the data point, but for my situation the account has been disconnected for a few weeks (back when the issues started).
I'm now trying to reconnect the account, but Quicken says the website is temporarily unavailable.
Maybe the "connect" website is different from the "update" website?0 -
Still doesn't work for me. I updated to the latest version of Quicken and disconnected my CIT Bank account and reconnected it. Tried both CIT Bank and CIT Bank N.A. New Login.0
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This error, marked resolved, does not appear to be resolved using both the "CIT Bank Online" and "CIT BANK N.A New Login" selections. Has anyone been successful?
https://community.quicken.com/discussion/7920219/resolved-10-20-22-cit-bank-cc-502-fdp-102#latest1 -
I still cannot connect.1
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> @Roger Kint said:
> This error, marked resolved, does not appear to be resolved using both the "CIT Bank Online" and "CIT BANK N.A New Login" selections. Has anyone been successful?
>
> https://community.quicken.com/discussion/7920219/resolved-10-20-22-cit-bank-cc-502-fdp-102#latest
I concur. I am still getting a 502 error.0 -
As another data point, just tried an update and it worked fine for me. I'm using Quicken Version 6.10.0 (Build 610.46245.100) (although it also worked on 6.9) on macOS 10.14.6. Looking in the Downloads tab of the Account Settings for the account, the Financial Institution is CIT Bank Online and the Connection Type is Quicken Connect.0
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Using Subscription update R44.27 for Windows-still getting CC-502 error1
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Same issue with me. Not working.1
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Still doesn't work...getting the CC-502 error.
Windows 10
Version: R44.27
Build: 27.1.44.271 -
Although this has been marked as resolved, it is in fact no resolved and continues to be a problem.1
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10/25/2022 This is not resolved. Please revise you statement that is was fixed and take another look. I have updated all software and programs and tried for answers from CIT Bank but no success.0
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I don’t know where you got the idea this issue was “resolved”. I’ve seen nothing to indicate that. I do see a status of “Answered” in the discussion listing. “Answered” does not mean “resolved”. If someone posts a response to a question, this forum considers that response an answer, whether it is valid or not.JMP-NY said:Although this has been marked as resolved, it is in fact no resolved and continues to be a problem.
I do see the September 22 response from Quicken Anja where she indicates no ETA on the resolution. Someone tagged that as the best answer which it still appears (to me) to be.That this continues to be a problem some 30+ days later does appear to be a problem.-1 -
There was a comment from Anja on October 20th stating the issue was resolved:
RESOLVED 10/20/22
This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.
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This post can be found here:
https://community.quicken.com/discussion/comment/20306561#Comment_203065611 -
Thanks for the clarification and citation.vaniello said:There was a comment from Anja on October 20th stating the issue was resolved:
RESOLVED 10/20/22
This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.
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This post can be found here:
https://community.quicken.com/discussion/comment/20306561#Comment_203065610 -
Still not connecting and giving the CC-502 error. Problem exist since September....1
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Not resolved. We are now approaching another month end where we will be unable to download information from this bank. We need this data for year end tax planning as well. Quicken needs to double down on getting this resolved now.1
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It is also not fixed for me. I have not been able to connect with "CIT Bank Online" since Sept 19th. I verified today that it still does not work. I was able to download a QFX file from the bank website and load into quicken. However, when it says would you like to connect directly with bank through an enhanced method it gives a 5.02 error. Quicken Windows with latest version of Quicken Premier.
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I have not been able to download from either Citibank or Chase for over a month now. I use the Windows version.
How many programmers are working on this issue? Seems like maybe one who obviously doen't know what he/she are doing. Why not admit defeat and hire a professional that can fix the issue or replace the staff working on this issue with other staff that may be a little stronger.
Entering manually defeats the benefit of having Quicken.1 -
Are those with the problem using Report a Problem within Quicken? As this is marked resolved, Quicken probably doesn't even see these comments, plus Report a Problem will send your logs, giving them much more information than provided here.1
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See this Link. It would appear that they are aware that issue is not resolved.
https://community.quicken.com/discussion/comment/20309837#Comment_20309837
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This issue continues to be unresolved. In fact similar issues are now happening across other financial institutions as it relates to being able to connect and download the transactions. Quicken Team - what is happening on our end as this continued state of unresolved issues gets longer and longer?0
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This issue has been solved for me since early last week.0
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Still unresolved as of today.0
This discussion has been closed.