After updating for the new Bank Of America connector my online balance in Quicken doesn't match

vf326

After updating for the new Bank Of America connector my online balance in Quicken doesn't match my credit card online balance.

This is cause issue when I reconcile.

Is there a fix?

Greg_the_Geek

Have you checked the Opening Balance?

vf326

when i was forced to update the connector, i had to relink my account. my opening balance is from several years ago. when i look at my online balance it doesn't match my BoA online balance. My current balance does match

Greg_the_Geek

You can open a backup file to check your opening balance from before the conversion. When I converted my Chase CC, the Opening Balance changed and I had to reset it.

vf326

yeah, but my cleared balance is correct. It is the online balance that is showing incorrect in Quicken, which leads me to believe that it isn't updating correctly from BOA

Chris_QPW

vf326 said:

yeah, but my cleared balance is correct. It is the online balance that is showing incorrect in Quicken, which leads me to believe that it isn't updating correctly from BOA

This seems to be some kind of generic problem with Express Web Connect +.
Notice the same thing is happening for Chase/Express Web Connect +.
https://community.quicken.com/discussion/7918391/ongoing-9-15-22-chase-online-balance-including-pending-transactions

Leopold_Butters

I am having a very similar issue; I have no idea how to correct this since the update. BOA accounts are so far off what is being reported on online balance vs what Quicken has and quicken is way off not the bank This is not saving me anytime, but I am spending way more time trying to figure this out.

vf326

Mine fixed itself overtime. Beware of Quicken Updates, they get you everytime.