PayPal Mastercard (Synchrony)--No Way to get current *.qfx transactions

erwiest Member ✭✭
Synchrony Bank made changes to its web presence this week. Formerly, PayPal (Synchrony) Mastercard customers could download transactions through the PayPal One Step Update or a link accessible to a current transactions page opened via (the only means by which a PayPal Synchrony MC account could be accessed. Since September 20, there is neither an export link on any transactions page nor download via OneStep Update. Do I have an alternative other than manual entry?


  • UKR
    UKR SuperUser ✭✭✭✭✭
    Wasn't there a change not too long ago, to change download definitions in Quicken to new "Paypal" and "Paypal Credit, MasterCard and Crypto" financial institution setups?
    This should allow transaction downloads with One Step Update without having to go through their website.

  • erwiest
    erwiest Member ✭✭
    PayPal and PayPal Credit (actually, a Synchrony product) still download, but PayPal World Mastercard (a Synchrony product, but with Web functionality modified on the Synchrony end as of 20 September) does not. There is presently _no_ download/export functionality for the Mastercard product (as access to the account is exclusively through The coders at PayPal and Synchrony (albeit with help from Quicken, notwithstanding a rocky history between the organizations) are the ones who have to install a fix.
  • JTS1
    JTS1 Member
    I have the same issue. I've never understood why I can't access the Synchrony site directly rather than going through PayPal. I'd much rather use the one-step update than downloading a file, but entering individual transactions is a real pain. Do you think we can expect a reasonably quick fix? I tried calling but the person I spoke to had no idea what I was talking about and transferred me to a number from which I was disconnected after a 30 minute wait.
  • erwiest
    erwiest Member ✭✭
    FWIW, I got it to work by first disconnecting, then reconnecting my PayPal accounts in Quicken
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