After New Chase integration

prtzboss
prtzboss Member
edited September 22 in Investing (Mac)
Investment portfolio keeps doubling up!! Have to Delete after every update.

Answers

  • Quicken Jared
    Quicken Jared Moderator mod
    prtzboss said:
    Investment portfolio keeps doubling up!! Have to Delete after every update.
    Hello @prtzboss


    I am sorry about this issue with duplicate accounts. Thank you for alerting us as to this issue here on the Quicken Community.

    First, were you being prompted to reauthenticate your accounts - or to reconnect them - prior to this happening? What 'instance' of Chase had you selected in order to link your investment accounts?

    I look forward to hearing more from you about this.

    Thank you,

    Quicken Jared 
  • prtzboss
    prtzboss Member
    I was asked to link my accounts to quicken.....They were already linked but going thru the new authorization they asked again to link...
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @prtzboss,

    Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

    Based on the issue you described, we request that you please reach out to Quicken Support directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.
    -Quicken Anja