In case of transaction download problems
Please provide more
What edition level
(Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx) are you using? Click Help / About Quicken
(Mac: Quicken / About Quicken) to determine year/version and release. You must be on the latest release (patch)
level for your supported Quicken Subscription version. If you're missing
patches, update your software first.
US, Canadian or other international version of Quicken?
Is your subscription still active? Or is it expired?
What version of Windows or Mac OS are you using?
What error codes, error messages, symptoms do you get?
What bank(s) are you having issues with?
What account types (checking, savings, etc.) are you having issues
Does this problem occur when you run One Step Update from your desktop/laptop
or when you initiate a download using the Quicken Mobile App or Quicken on the
What have you tried so far to resolve the issue?