Cannot access my quicken, and apparently no calls are picked up by their support team!

maxine123

First it went through the validation process over and over again. Should have known I wouldn't be able to use it at that time. Finally I got through that, and then it said there was something wrong because of "cloud access"? Of course I have no idea what that's about. But it kicked me out again, back to the verification process. I'm on hold, and it keeps playing the recording "just go to Quicken community!"

[Removed- Third Party Question]. It's really hard to believe that a product that's been around as long as Quicken can go so totally south so quickly.

UKR

If you're asking about software other than Quicken ... you're asking the wrong group.

About your problem: Absent more details on it, how about the following ...

If you haven't done so already, please do the following actions:

• Even if you are on the latest software level already, download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
• Reboot Windows.
• Validate and Supervalidate your Quicken data file.
• If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

 

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. If the data file contains investment accounts also select "Rebuild investing lots". If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
5. Click OK
6. Close the Data Log
7. Close Quicken (leave it closed for about 30 secs)
8. Reopen Quicken and see if the issue persists.

Super Validate:

1. File
2. Press and hold CTRL + Shift while you click Validate and Repair File...
3. Supervalidate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for about 30 secs)
7. Reopen Quicken and see if the issue persists.

Gilles9

@UKR

This is not a Windows forum, it is The Quicken Mac section

UKR

Gilles9 said:

@UKR

This is not a Windows forum, it is The Quicken Mac section

Interesting, so this discussion is now categorized as Q Mac, but the OP's Community profile says "Windows Subscription".

Somebody changed something. Before commenting I usually check the category and the user profile to reduce the number of my posts directed to an incorrect category.