What is going on with quicken?

Jeff7777

I am a 20+ year user of Quicken and have never had this much trouble. My accounts are all messed up.

-Balances are not transferring between accounts.
-The blue line is gone in the checking register.
-It will not match transactions downloaded from the bank account unless I restart 3 times.

HELP!!!

Quicken Jared

Jeff7777 said:

I am a 20+ year user of Quicken and have never had this much trouble. My accounts are all messed up.

-Balances are not transferring between accounts.
-The blue line is gone in the checking register.
-It will not match transactions downloaded from the bank account unless I restart 3 times.

HELP!!!

Hello @Jeff7777,        

I am sorry to hear about these issues with transfers, odd User Interface behaviors, and difficulties with downloading transactions.

First, where is your current active data file located? You can check this anytime by navigating to File > Show this file on my computer in the upper menu at the top of the screen. Make sure that the data file is located on your computer, and not on an external drive or cloud-based storage service. These locations can cause erratic program behavior or even data damage. 

Are you noticing difficulties with account downloads across multiple accounts and financial institutions?

I look forward to hearing more from you about this. 

Thank you,

Quicken Jared