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Problems installing expired Quicken Q2019 on new hardware (am located in India)

Rajan

I have recently changed hardware and now I am trying to install Quicken on this hardware and I am getting blank screen which does not go away. I have correctly installed and patched Quicken to the last subscription version that I am allowed to use. My subscription ended in November 2019. I am trying to use the same data file as well. I have tried one solution that I found to solve the problem (using control key and then clicking validate file to force authentication block) but there also I get authentication block but do not have any chance to enter username or password. I just want to use same data file and last allowed Quicken version as per my subscription on new hardware. I do not want to spend $$$ to subscribe as I use only register to enter my transactions and nothing else. Thanks in advance. I have tried chatting with customer support but the answer that I got was that I will need to buy new subscription as my program version is very old.

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Greg_the_Geek

Are you outside the US or Canada?

Rajan

Yes, I am in India. I am using Quicken since last 10 years. My last paid subscription for Quicken ended in October or November 2019. I use it only as a transaction register (I enter transactions manually) and for reports. I do not use any online services for accessing bank or financial institution accounts as such services are not applicable/available for Indian banks and financial institutions.

Greg_the_Geek

Have you tried using a VPN to a US server?

Rajan

Greg_the_Geek, can you elaborate your answer a bit? I am not exactly sure to which US server I should VPN.

Greg_the_Geek

I've just read posts from users outside the US that they able to get into Quicken using a VPN to a US server. I believe that had to try various ones to find one that worked. Have you tried Quicken Customer Support?

Rajan

Yes, I had chat with customer support whose only solution was that I should buy/renew subscription as my Quicken program version is too old. I told her about lifetime data access guarantee (I am using Quicken Deluxe) and told her that I am using same data file and same last Quicken version which I am authorized to use when my subscription ended. Only change is that I am now on different hardware. Despite telling this, she said that only solution that she can give is that I should buy new subscription. Hence I have put my query in Quicken Community. I hope that someone will be able to suggest me a solution.

Greg_the_Geek

Since you're outside the US or Canada, I'm not sure what Quickens Data Access Guarantee says. I would suggest contacting Customer Support again and asking that your issue be escalated.

Rajan

Ok. I will once again try with customer support and if there is any positive update, I will update on this forum. Thanks for your help.

UKR

Have you followed these instructions to install Quicken on your new computer and then "downlevel" it to the release available on or before your subscription expiration date: https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has

Rajan

Yes, UKR. I have followed these instructions but my problem was not solved. I can install Quicken to the last version which I am allowed to use as per my subscription expiration date. However, when I open the (same) data file, it shows me data briefly and then apparenrly it is trying to show me validation block asking for username and password but instead I get blank screen or if I "force" validation block using the technique suggested somewhere else that is holding control key and then clicking File Operations -->validate, I do get validation block but I can't enter anything there.