Transactions Not Downloading

Josh M
Josh M Member ✭✭
I am having the same issues as many others. All of my accounts that use Express Web Connect stopped downloading transactions about a month ago (after a Quicken update, I think).

For one particular bank, it says 8 accounts updated, which makes sense, but all accounts say "No new transactions downloaded", and "Online Balance $0.00 as of 6/25/2014."

Quicken used to automatically download all transactions and attempt to match them to manually entered ones. This seems broken. Is there an alternative to manually going to each bank's website to download transactions?

Comments

  • Hello @Josh M,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password 
    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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