Chase transactions do not download after change to EWC+

SierraMyk

I received the message re: "Quicken has partnered with Chase for a faster, more secure connection. Once you complete your transition to the new connection, you can expect fewer download errors and a more reliable service."

Well, this is patently false and a dismal failure. I followed the directions. I've done it at least 20 times. Got the emails saying I'm now connected.

But NO transactions download. I do the update, get the green circle saying transactions downloaded, but there are no transactions. It simply isn't working. So not only is it NOT more reliable, I now have nothing but a big download error. Just putting green circles and saying it was successful doesn't mean it works.

Quicken Anja

Hello @SierraMyk,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

This is a known issue that has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.