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Update destroyed my accounts

Wowbagger

I just updated. Now Quicken crashes when I reconcile accounts. The reconciled balances on my Discover card were changed, and it no longer balances. And my investments accounts are off by millions of dollars.
Is there anything I can do, or is it time to give up on Quicken?

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Quicken Jared

Wowbagger said:

I just updated. Now Quicken crashes when I reconcile accounts. The reconciled balances on my Discover card were changed, and it no longer balances. And my investments accounts are off by millions of dollars.
Is there anything I can do, or is it time to give up on Quicken?

Hello @Wowbagger,

I am sorry about this problem with crashing and freezing when trying to make use of the Reconcile feature. Thank you for mentioning this here on the Quicken Community.

Have you tried restarting your computer after this happens? You may additionally try uninstalling the Quicken software using the steps listed in this Support Article, then deleting Quicken from the Program Files (x86) folder. You may then reinstall the software after following those steps using the steps listed here.

I hope to hear back from you about your results.

Thank you,

Quicken Jared