What is going on?

Question

Quicken - can you please address in a letter to subscribers what is going on?  I received a bunch of notifications in the program recently to update my Chase connection, which i did successfully (after a few tries).  This weekend, i got caught up in the DIscover change.  While working on that, i was prompted to reauthorize Bank of America, as well.  I was then forced to do a reauthorization on my bank for my checking and savings account (which failed).  I have accounts i can't reauthorize and the accounts i have reauthorized act as if they are connecting and "downloading", but nothing downloads.  Can you please address in a communication to us as to what is going on and when it will be resolved, if at all?  It would be better to know i have to go back to manually adding everything and ignore "connections", than to continue troubleshooting.  Thanks in advance for the honesty! (signed, a long time Quicken user - since the 90's).

ukarnaj · Answer

Chase - i successfully reauthorized my Chase Accounts and downloaded transactions.
 BOA - i received no messages. but i successfully reauthorized my BOA accounts and downloaded transactions.
 I had screen shots until late last week on both of these as i DID have issues, but i was successful.  The reauthorization process linked me to their sites and i received the messages regarding successful granting of access to a third party.
 i have viewed and tried all the Discover options and i have had no success.  I believe i have an issue with the Quicken program itself.  
 My OneStep Update Summary is BLANK and none of my accounts work - neither of my banks and none of my credit or investment accounts.  I have attempted to "Report this problem" 3 times from the program so you could get technical data from my system, but i receive an error message :-(

The only non-ordinary thing that happened is that since i didn't received any notification on the Discover change, i attempted to do the reauthorization AFTER the change date.  I'm wondering about uninstalling and reinstalling - as it seems something is corrupt.  I've never had this problem in almost 30 years using Quicken, but i know things happen. ANY suggestions you might have would be appreciated.

Thanks for your response - i'm sure you are inundated.  I AM technical and can try a lot of different things.

Quicken Jared · Answer

Hello @ukarnaj,

I am sorry to hear about these problems with online banking. Thank you for discussing this with us here on the Quicken Community.

First, have you already made use of the instructions provided in this article with respect to your Chase accounts, this one in relation to your Bank of America accounts? Also, note that there are Open Alerts regarding Chase, Bank of America, and Discover that may be related to the situation you are describing. You can follow the threads linked here, here, here, here, here, here, and here for more information, and for any future updates.

I hope that is helpful.

Thank you,

Quicken Jared

ukarnaj · Answer

Currently - all downloading is broken for me.  When the "update" completes, the One-Step Update Summary box is completely blank...