Quicken no longer downloading transactions from Elan for Fidelity credit card

JeffMacQkn

This process used to work fine but for a month or two it no longer works. I get a Quicken cannot connect to this site error message. When I Go To Site to fix it the site is wrong. It is a general Elan web page where it is not possible to log in to my account- https://www.elanfinancialservices.com/index.html .

Quicken Anja

Hello @JeffMacQkn,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If your financial institution has changed its URL, then it will require them to submit a request to have it changed within Quicken. For more detailed information regarding this topic, please take a moment to review the section titled "How can I fix an incorrect Homepage URL?" found in this support article.

I do apologize for any inconvenience! Thank you.

JeffMacQkn

I got some help after a wait from Quicken tech support. We found a different solution. We downloaded through Fidelity Rewards credit card instead of Elan, and it worked.