Citi Credit Card Transactions no longer downloading

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JeffMacQkn
JeffMacQkn Member ✭
edited November 2022 in Errors and Troubleshooting (Mac)
For a month or two Quicken has stopped downloading transactions from my Citi credit card account. No error message. Just does not import transactions.
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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @JeffMacQkn,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connect Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to the Quicken dropdown menu
    2. Sign Out...
    3. Sign back in using your Quicken ID (email) and password 
    4. Follow the prompts to be taken back to your data file after signing in
    Once that is done, see if the issue still persists.

    Let us know how it goes!

    -Quicken Anja
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