Can't see downloaded transactions

travistyofjustice
travistyofjustice Quicken Windows Subscription Member
edited November 2022 in Errors and Troubleshooting (Windows)
Yesterday after I did a one step update I was able to see all of the downloaded transactions from all accounts except for one at BECU. The rest of the BECU accounts had their transactions visible but although there are 20 transactions showing in the online center they are not visible in quicken. I can't try to deactivate/reactivate the connection because it says there are unaccepted transactions. Does anyone know the best way to fix this?

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  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    travistyofjustice said:
    Yesterday after I did a one step update I was able to see all of the downloaded transactions from all accounts except for one at BECU. The rest of the BECU accounts had their transactions visible but although there are 20 transactions showing in the online center they are not visible in quicken. I can't try to deactivate/reactivate the connection because it says there are unaccepted transactions. Does anyone know the best way to fix this?
    Hello @travistyofjustice, 

    I am sorry to hear about this problem with online banking services, specifically with transactions that appear to be missing. Thank you for asking about this here on the Quicken Community. 

    First, just so I am clear: are the transactions missing in the Accept Transactions register in the lower part of the screen? If transactions are missing in your Account Register, rather than - or in addition to - the Accept Transactions register, try clicking the green Reset button just above the Register itself, wherever it appears. You may also try clicking on the box containing the word Date at the top of the associated column within the register itself, so that the nearby triangular arrow changes directions.

    Lastly, what connection method are you currently making use of in order to add or link your accounts to online banking services? Please note that you can verify this anytime by going to Tools > Account List and then clicking on the Edit button in the row associated with the affected accounts. Next, go to the Online Services tab in the new window that appears afterward. The information we are looking for should be found under the Online Setup callout box.

    I hope to hear more from you about this. 

    Thank you,

    Quicken Jared 
  • travistyofjustice
    travistyofjustice Quicken Windows Subscription Member
    Looking again it looks to be stuck on "accept payments created outside of Quicken into register" page at the bottom of the screen and not just the accept transactions. I do not see a green reset anywhere on the page at all. I am using Direct connect for BECU.
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    travistyofjustice said:
    Looking again it looks to be stuck on "accept payments created outside of Quicken into register" page at the bottom of the screen and not just the accept transactions. I do not see a green reset anywhere on the page at all. I am using Direct connect for BECU.
    Hello @travistyofjustice, 

    I am sorry that this problem remains ongoing, and thanks for getting back to me with so many helpful answers to my earlier questions.

    Also, if you have the chance, you could save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen and then create a 'test' data file by going to the same menu and selecting New Quicken File... Next, choose New Quicken File in the screen that follows, and then click OK. After this, choose a file location on your computer and then click Save. Choose Don't use mobile and web when prompted. 

    You may then add your BECU accounts by navigating to the Add Account button in the upper left-hand side of the screen, denoted by the '+' symbol. Let us know if you see the same error message occurring in the test data file once this is attempted.

    I look forward to your reply, if you have the chance to check back in with us about this. 

    Thank you,

    Quicken Jared 
  • travistyofjustice
    travistyofjustice Quicken Windows Subscription Member
    OK, the error is not present in the test file after I followed your instructions.
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    travistyofjustice said:
    OK, the error is not present in the test file after I followed your instructions.
    Hello @travistyofjustice,  

    Thanks so much for reaching out again and letting me know about your results. I am sorry that this issue is continuing. 

    In this case, navigate back into your original data file, then save another backup, and see if moving through the instructions provided below - in order - resolves this issue:
    1. Navigate to File
    2. Select Validate and Repair File...
    3. Select Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists. 

    If you are still noticing difficulties after you have attempted those recommendations, you may try the following:

    1. Navigate to File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Select Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    I hope to hear back from you, soon, if you have the chance to speak with us again. 

    Thank you,

    Quicken Jared 
  • travistyofjustice
    travistyofjustice Quicken Windows Subscription Member
    That worked, thanks!
This discussion has been closed.

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