Your financial Institution... for Bank of America won't go away

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Rick18
Rick18 Member ✭✭
edited November 2022 in Download, Add/Update Accounts (Windows)
No matter what I do, I can't get rid of the popup that says Your financial institution connection(s) need an update for my Bank of America account (see image). I was able to get rid of this warning for other accounts, but not BofA. Does anyone know how to get rid of this?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Rick18, 

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real time and escalate the situation if needed. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    Thank you!

    -Quicken Jasmine

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Have you performed the Reauthorize step yet?
    Theoretically, once reauthorization is successful, this message will go away, never to be seen again.
  • sdmcnitt
    sdmcnitt Member ✭
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    I have this same problem and cannot re-authorize b/c I no longer am with BOA. The reauthorize dialog needs a "I no longer have this account" button. Or directions to remove the account from wherever it is that thinks it needs to be re-authorized.
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