Updating investing accounts crashes Quicken

ralphf
ralphf Member ✭✭
edited November 2022 in Investing (Windows)
For the last couple of weeks every time I try to update my investment prices Quicken crashes. It works fine on the mobile app. I've sent crash reports but so far no response.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @ralphf,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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