Discover Card cc-502 Error

Michael 21

I received the notice that Discover was changing its method of connection. I went through the process and received a CC-502 error. After trying several times, I deactivated online services for the card and wanted to add it again. I'm still receiving CC-502 errors. I've tried to add a new Discover account and still get CC-502 errors.

Any suggestions?

Quicken Jasmine

Hello @Michael 21,

Thank you for contacting the Quicken Community, though I do apologize that you are receiving this error with your Discover account(s). 

I have located a support article that discusses some troubleshooting steps to take when presented with a CC-502 error. You may follow this link to access that FAQ. It is recommended to save a backup before proceeding (just in case). 

I hope this helps!

Michael 21

-Quicken Jasmine
I've done all of that, and It still doesn't work. I reported a problem to Quicken two days ago and have heard nothing.

Quicken Jasmine

Hello @Michael 21,

We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation if needed. 

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

Also, just so you are aware, submitting a problem report and sending your logs to Quicken does not warrant an automatic response, you would still need to contact support for further assistance. 

Thank you.