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Synchrony Retail Card Accounts

sgj31

Until recently all retail cards at Synchrony were different accounts. Synchrony just combined my retail cards into a single account. I deactivated online services for both accounts and then went through the set-up. Both accounts were found and linked and the new transactions were downloaded, but when I do a one-step update Quicken fails with the error that the accounts can't be found and may have been deleted. I have to deactivate and redo set-up of online services every time I want to download transaction.

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Quicken Jared

sgj31 said:

Until recently all retail cards at Synchrony were different accounts. Synchrony just combined my retail cards into a single account. I deactivated online services for both accounts and then went through the set-up. Both accounts were found and linked and the new transactions were downloaded, but when I do a one-step update Quicken fails with the error that the accounts can't be found and may have been deleted. I have to deactivate and redo set-up of online services every time I want to download transaction.

Hello @sgj31,

I am sorry to hear about this confusion with accounts and online banking services. Thank you for speaking with us about this here on the Quicken Community.

First, were these accounts assigned a new account number, and if so, does this appear in the Details tab when you click on the Edit button in the row associated with the affected account when you go to Tools > Account List? Also, what instance of Synchrony are you using to link your accounts to online banking services?

Lastly, what connection method are you currently making use of in order to add or link your accounts to online banking services? Please note that you can verify this anytime by going to Tools > Account List and then clicking on the Edit button in the row associated with the affected accounts. Next, go to the Online Services tab in the new window that appears afterward. The information we are looking for should be found under the Online Setup callout box.

I look forward to your response.

Thank you,

Quicken Jared

sgj31

1. The accounts were not assigned a new account number. The accounts still have separate logins, but they have something called Account Manager Overview that will show both credit cards for either account when logged into the Synchrony website.

2. Synchrony Accounts: Lowes Consumer Credit Card and Amazon Prime Store.

3. Connection method for both accounts is Express Web Connect.

Quicken Jared

sgj31 said:

1. The accounts were not assigned a new account number. The accounts still have separate logins, but they have something called Account Manager Overview that will show both credit cards for either account when logged into the Synchrony website.

2. Synchrony Accounts: Lowes Consumer Credit Card and Amazon Prime Store.

3. Connection method for both accounts is Express Web Connect.

Hello @sgj31,

I see. Thank you for answering my earlier questions, and for providing further clarification about what is happening.

Currently, there is an Open Alert regarding issues with Amazon Prime Store-branded Synchrony cards that is likely to be related to this situation. You can follow the link here for any additional details, and any future updates. Given that the Lowe's Consumer Credit Card is now linked - if I am understanding the current arrangement correctly - it is possible that the issues with this account are explained by this Alert, as well.

Let us know if you have any other questions.

Thank you,

Quicken Jared