qfx import creates new account

cfischy

Due to the broken online transaction sync with Citibank, I've been trying to export a .qfx from my Citi credit card account and then use the "Import transactions from Bank website" function when viewing that account's register. When I use this function, Quicken creates a new "Line of Credit at Citibank" account and imports the transactions to that new account instead of importing them into the account from which I initiated the import. This is adding insult to injury regarding the issues with syncing my Citi accounts.

I now have to manually add each transaction to my register which is a big time sink or import all the transactions to a new account, delete the ones that I previously imported and transfer the remaining transactions back to the account I'm trying to sync (which is also a big time sync).

Thanks for any help you can provide.