Missing info from downloaded transactions - different banks

JoanneL

For the last few months, or basically shortly after I started the subscription version, I am missing a lot of information from downloaded transactions - wither NA or just blank. It has happened multiple times across multiple different banks. What happened?

JoanneL

FYI - I have reset the accounts - multiple times.

UKR

Has Quicken crashed on you in those last few months?

It's quite possible that your data file suffered structural damage.

If you haven't done so already, please do the following actions:

• Even if you are on the latest software level already, download and install the latest Mondo Patch file from https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
• Reboot Windows.
• Validate and Supervalidate your Quicken data file.
• If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

 

Validate and Supervalidate instructions

First save a backup file prior to performing these steps

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. If the data file contains investment accounts also select "Rebuild investing lots". If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
5. Click OK
6. Close the Data Log
7. Close Quicken (leave it closed for about 30 secs)
8. Reopen Quicken and see if the issue persists.

Super Validate:

1. File
2. Press and hold CTRL + Shift while you click Validate and Repair File...
3. Supervalidate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for about 30 secs)
7. Reopen Quicken and see if the issue persists.

JoanneL

Thank you so much. I tried all the steps above through Super Validate, then validated again and the Data Log continues to show the same multiple instances of "Damaged data block." I will try to restore, but it is from many months ago... so will be hard to catch everything up as I have over 20 accounts. Will keep you posted.

UKR

Actually, there's one final thing you can try to get rid of those damaged data blocks:

Click File / Copy or Backup File.
Select Create a Copy or Template.
Click Next.

Do not change any Copy Option settings.
Save file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files)

If Quicken, while creating the Copy, prompts you with a dialog saying something like "Ignore errors that prevent file copy?" click "Yes" or "OK" to finish copying.

The resulting file will be as complete as possible, but may be missing transactions or other bits and pieces. That means, you'll have to review the file and bring it up to speed.

You will also have to reactivate all bank accounts which were activated for downloading. The Copy process disconnected all bank connections.
Do make a backup of your data file before you dive in and perform lots of changes. You want to establish a fallback position, should something go wrong while working in the file.