PNC Direct Connect error CC-502

anvil Member
I am unable to setup and use Direct Web Connect with PNC bank. I always get a message about connection problems, try later etc. I can, however get transactions from PNC after logging in to their website and downloading the QFX file from there. Any help on this issue?


  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 2022
    Hello @anvil,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Please, review and follow the error-specific steps found in this support article.

    If the steps are unsuccessful, then as stated at the bottom of the article, you will need to contact Quicken Support via phone or chat. Our support agents will need to collect and review your log files to find the internal error and file for an escalation if they see fit.

    Thank you!

    -Quicken Anja
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