Trouble connecting to First Command Financial Planning

rperry3146
rperry3146 Quicken Windows Subscription Member ✭✭
edited December 2022 in Download, Add/Update Accounts (Windows)
For many years I have downloaded my financial transactions with First Command Financial Planning. Last Wednesday (12 Oct 22), I received a OL-297 error when attempting my daily download. I have tried everything on the page that discusses this error to no avail. I have tried to deactivate/reactivate the accounts with no success. My Quicken is up to date with the latest updates. I am able to update my accounts with other my financial institutions using Quicken. It appears that Quicken is unable to reach the FCFP website. I have called First Command and they told me that they have not changed anything on their end. Any suggestions???

Best Answer

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    Did you install a Windows Update on that day (10/12/22)?
    There was mention of a Windows Update causing this particular kind of problem. Try uninstalling that Windows Update.

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @rperry3146,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error with your First Command account(s). 

    I have located a support article that discusses some troubleshooting steps to take when presented with an OL-297 error. You may follow this link to access that FAQ. It is recommended to save a backup before proceeding (just in case). 

    I hope this helps! 

    -Quicken Jasmine

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  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    Did you install a Windows Update on that day (10/12/22)?
    There was mention of a Windows Update causing this particular kind of problem. Try uninstalling that Windows Update.
  • rperry3146
    rperry3146 Quicken Windows Subscription Member ✭✭
    UKR - thanks for the tip. I uninstalled the Windows update that was installed on 12 Oct, I am now able to download all my First Command data. Thanks!!
  • Neil W
    Neil W Quicken Windows Subscription Member ✭✭
    Is anyone working to to find and resolve the conflict? Pausing Windows Updates is only a temporary solution for this issue. Also, will the issue persist with Windows 11?
This discussion has been closed.

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