Tower Federal Credit Union no longer works for transaction downloads.

sfk111

Ever since the quicken update went in back in September, Tower Federal Credit Union does not synchronize via DirectConnect (I get a timed out/connection failure message after a very long wait...). Other banks synchronize fine, so I believe this to be an issue on their end. The issue is that they aren't doing anything to address it (to my knowledge), though I did raise a problem ticket weeks ago. Any users that connect to TowerFCU and are also experiencing this issue?

UKR

There are 2 entries in the list of supported banks:

• 65343    65343    65343    Tower FCU    http://www.towerfcu.org/    1-800-787-TFCU    https://towerfcu.mycardinfo.com/default.aspx    ACTIVE         CREDIT&WEB-CONNECT         CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA
• 11350    11350    11350    Tower Federal Credit Union    https://www.towerfcu.org/    1-800-787-TFCU    https://www.towerfcuonline.org/tob/live/usp-core/app/login/consumer    ACTIVE    BANKING,ACCOUNTINFO&DIRECT    BANKING&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA

Both are pointing to the same bank, but only the 2nd entry supports Direct Connect.

Which entry are you using?
Has your FCU informed you of a planned (or already implemented) change in connectivity to a new website and change in downloading to Quicken?
Have you tried deactivating all your FCU accounts, including old, hidden, long closed and forgotten accounts that might still be activated? After that's done, restart Quicken and, using the Add Account "+" icon in the Account Bar title, connect to the other entry and activate your accounts again. Make sure to correctly LINK all accounts found at the bank to the already existing account registers. If you add or link incorrectly, you may end up with a big mess.