Error code: (QCS-0429-2 | CC-929) BID = 10921 connecting to SELCO CCU - Web Connect

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skasia
skasia Member ✭
edited November 2022 in Errors and Troubleshooting (Mac)
I get the error Error code: (QCS-0429-2 | CC-929) BID = 10921 when I am trying to connect to my SELCO account via SELCO CCU - Web Connect. I want to be able to download my transactions. There was an update to SELCO's online banking platform today. I have updated to the newest version of Quicken. I have deactivated the previous connection I had with SELCO, and am trying to set up the connection now. The error happens after I type in my user name and password. The user name and password work to log into my account online. How do I fix this?

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  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    edited October 2022
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    skasia said:
    I get the error Error code: (QCS-0429-2 | CC-929) BID = 10921 when I am trying to connect to my SELCO account via SELCO CCU - Web Connect. I want to be able to download my transactions. There was an update to SELCO's online banking platform today. I have updated to the newest version of Quicken. I have deactivated the previous connection I had with SELCO, and am trying to set up the connection now. The error happens after I type in my user name and password. The user name and password work to log into my account online. How do I fix this?
    Hello @skasia,  

    I am sorry to hear about this BID error message issue. Thank you so much for reaching out to us about this here on the Quicken Community.

    To begin, are you still noticing these issues after 24 hours or so? Also, are you currently making use of any Virtual Private Networks (VPNs), firewalls, antivirus software, or pop-up blockers? It may be necessary to remove these in order to troubleshoot this issue further, as these can occasionally cause connectivity issues of the kind that result in BID error messages.

    Lastly, where is your current active data file located? You can check this anytime by navigating to File > Show "(Data File name will be displayed here)" in Finder... in the upper menu at the top of the screen.

    I look forward to your reply. 

    Thank you,

    Quicken Jared 
  • UKR
    UKR SuperUser ✭✭✭✭✭
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    How to refresh financial institution information (Branding)

    Have you tried this yet?

    If your bank recently changed their website or password requirements please read and follow instructions here:

    For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit, of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's or biller's office of the president.
    • Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support  during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc.  Ultimately, however, the bank or biller must work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).

  • skasia
    skasia Member ✭
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    Thanks everyone! I tried again today and now it works as expected. I must have just needed to wait for 24 hours. Thanks for the help.
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