Option prices are not getting updated

ssohani

Option prices are not getting updated in any brokerage account
I have latest Quicken release installed
Is there a known problem?

Quicken Jared

ssohani said:

Option prices are not getting updated in any brokerage account
I have latest Quicken release installed
Is there a known problem?

Hello @ssohani,    

I do apologize about this problem with missing option information. Thank you for asking about this here on the Quicken Community.

To begin, are all of these brokerages associated with a particular financial institution, and if so, which one? Are you noticing any other errors when trying to update any other accounts? When did this issue begin?

We can provide further assistance once we know more about what is happening. 

Thank you,

Quicken Jared 

ssohani

It appears option prices are not getting updated and option transactions are not getting downloaded for Fidelity account. It started happening since 10/14

Quicken Jared

ssohani said:

It appears option prices are not getting updated and option transactions are not getting downloaded for Fidelity account. It started happening since 10/14

Hello @ssohani,  

I am sorry about these ongoing issues with missing options. Thank you for speaking with me further and providing more information about these problems.

First, note that there is currently an Open Alert regarding Fidelity Investments that may be related. You can follow the link provided here for additional information, and any future updates. Lastly, do you know what connection method is currently in use with respect to your brokerage accounts? You can verify this anytime by going to Tools > Account List and then clicking on the Edit button in the row associated with the affected accounts. Next, go to the Online Services tab in the new window that appears afterward. The information we are looking for should be found under the Online Setup callout box.

I look forward to hearing back from you, if you have the opportunity to get back to us about this. 

Thank you,

Quicken Jared 

ssohani

Connection method used on Fidelity account is "Direct Connect". It doesn't appear I was affected by open alert going on since May. I do not get any error now and I never got any error in the recent past. From my perspective, Quicken just stopped downloading option transactions and option prices for Fidelity account since 10/14

Quicken Jared

ssohani said:

Connection method used on Fidelity account is "Direct Connect". It doesn't appear I was affected by open alert going on since May. I do not get any error now and I never got any error in the recent past. From my perspective, Quicken just stopped downloading option transactions and option prices for Fidelity account since 10/14

Hello @ssohani,  

Thanks again for continuing to follow up with us about this. 

If the investment accounts are linked to online banking services via the Direct Connect method, I recommend reaching out to Fidelity support in regards to this matter. It can often be most helpful to request to speak with a 'Tier 2' agent or escalations team when doing so, as these specialists often possess more knowledge about third-party software, such as Quicken, and their abilities to document these issues may be required. 

I hope that is helpful. 

Thank you,

Quicken Jared 

ssohani

I tried troubleshooting with Fidelity's help and it didn't resolve my problem. Their conclusion is, my Quicken file may be corrupt. I have a backup Quicken file from last week. If I restore it, would I run into other potential issues with other brokerage accounts I have?

ssohani

If I delete Fidelity account and recreate, would it download all the transactions? Or do I lose all the history?

Quicken Anja

Hello @ssohani,

ssohani said:

If I delete Fidelity account and recreate, would it download all the transactions? Or do I lose all the history?

If you delete the account entirely, you will lose the history as the standard transaction history timeframe that financial institutions release is between 30 and 90 days. It would be best to try restoring a previous backup.

Thank you!

q_lurker

I would be looking at the OFX log to see what info Fidelity is actually sending. Help - Log files. It is easier to look at as a text file with searching abilities. It may take some close examination to determine recent Fidelity downloads, where the current pricing data is, and how it is structured. 

If you can determine that fund prices are included and option prices are not you can then take it up with Fidelity. If you find the options prices are there, it becomes a quicken issue. 

ssohani

I restored from prior backup and everything looks fine now. Although I am concerned about why corruption happened without giving any warning/error. Fortunately, I had prior backup to recover otherwise I would have lost all the history

kfresh

When I update prices, I want to see the latest value of my option using the standard style ZZZ MM/DD/YYYY $$.XX C This should just work.