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steveotso

Was failing, I deleted my accounts, added them back. quicken found them but trying to add them i get
Sorry we encountered an error, it's not your fault. try again and program hangs

Quicken Anja

Hello @steveotso,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

Aside from the error message that you are receiving, does there also happen to be any specific error code(s) associated with the message that you can provide us with here, please?

Thank you!

steveotso

nothing, just a try again button

Quicken Jared

steveotso said:

nothing, just a try again button

Hello @steveotso,   

I do apologize that these issues are continuing. Thank you for following up with us about this.

If the "It's not your fault..." message has been appearing for more than 24 hours, it will be necessary to reach out to Quicken Support using the link provided here. They will have to document and troubleshoot this issue in greater detail with the resources and tools uniquely available to them.

I wish I could provide a resolution from the Community, but this represents the best path forward. 

Thank you,

Quicken Jared 

steveotso

Quicken "Online Service" has been down all morning, maybe they are working on something

steveotso

[Removed - Solicitation]

UKR

steveotso said:

Quicken "Online Service" has been down all morning, maybe they are working on something

Do make sure that your web browser is set to allow popup windows from https://www.quicken.com
or you'll never get a response out of the call or chat selections.