Errors trying to update Vanguard accounts

Setters

For the last several days, I have been getting error messages: Download Error (2003) when trying to update Vanguard accounts. With Vanguard support we set up a test file and it worked, also when reseting the downloads for the accounts, Quicken is able to access the account on the Vanguard site, but when I then try to link the account that are showing up to the accounts listed in Quicken, I get the error again. Clearly there is something strange that has happened to Quicken, and this is just in the last few days. Vanguard did change the "nature" of all their accounts a couple weeks ago, transferred over to Brokerage... I wonder it this has something to do with it. Vanguard said it's an issue with Quicken.

Quicken Anja

Hello @Setters,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
   
4. Quit Quicken
5. Open Finder and navigate to Applications > Utilities > Keychain Access app
6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
8. Quit the Keychain Access app and reopen Quicken
9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
   
10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
11. Wait for the list to finish updating and " Updated: " displays the current date.
12. Click the Show List button to continue
13. Use the search field at the top of the list to find and select your financial institution and click Continue
14. Follow the prompts to sign in using your login credentials associated with the financial institution
15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

I hope this helps!

Setters

Thank you, Anja, for your suggestions. I had several Vanguard accounts that were no longer active. I "disconnected" those accounts, and the problem seems to be resolved. Not sure whether there was a cause and effect, because I hadn't tried updating again today before disconnecting those old accounts, but either way, things are back to working. So no need to go through the additional steps. Thank you again.

Quicken Anja

Thanks for the update! Glad to hear you found a solution that worked for you.