Synchrony PC Richard, JCPenny & Amazon

Robert Ralyea

Anyone been able to setup bills for Synchrony cards, PC Richard, JCPenny and Amazon Store card. All I get is FIX status but they never get connected.

Quicken Jared

Robert Ralyea said:

Anyone been able to setup bills for Synchrony cards, PC Richard, JCPenny and Amazon Store card. All I get is FIX status but they never get connected.

Hello @Robert Ralyea,  

I am sorry to hear about these issues with online banking services. Thank you for speaking with us about this here on the Quicken Community. 

First, are you noticing any other error codes alongside these messages that provide a "Fix It" option after attempting to update your accounts? Also, note that there is an Open Alert for Synchrony Amazon accounts, linked here, that may be related to some of these error messages.

I look forward to your response, and I hope to work with you further, if necessary. 

Thank you,

Quicken Jared

UKR

Which bank's checking account are these credit card payments going to be paid from?
Does your bank still support Online Bill Pay thru Quicken? A number of banks have recently dropped support for Online Bill Pay, among them BofA.

Be sure to avoid late fees and penalty interest rates

Are you about to be late with making your bill payment due to problems or unexpected delays in Quicken Bill Manager (Quick Pay or Check Pay) that cannot be resolved in a timely fashion?

Due to the complexity of the matter it can take apparently forever to identify and fix a problem. While you're fighting the Bill Manager windmill, waiting for the problems to be resolved, to avoid missed or late payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next and perhaps all future payments from your checking account or a credit card. The biller will do all the work for you and make an electronic debit on the due date and you don't have to worry about being late.

In Quicken unlink the bill and just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the payment transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.

Robert Ralyea

Jarad

What Synchrony does is they combined one web pa to display all your synchrony accounts.

Note the url

Link https://consumercenter.mysynchrony.com/consumercenter/login/?client=paysol&token=eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.eyJzdWIiOiJOUEE2SlRFVDhKZVg4M0VicGRITW1tY0dqa05PV3c0TiIsImludGVyYWN0aW9uSWQiOiJkNzVkY2JiOC01ODQzLTQyZGEtYmFlMi1hMzMwN2ExNWM0ZDAiLCJyZXR1cm5UbyI6Imh0dHBzOlwvXC93d3cuc3luY2hyb255LmNvbVwvYWNjb3VudHNcLz9jbGllbnQ9cGF5c29sIiwiaXNzIjoiYXV0aC5zeWYuY29tIiwiZXhwIjoxNjY2Mzc3MDkzLCJpYXQiOjE2NjYzNzcwODMsImp0aSI6ImFlN2Q5YjUwLTUyNjAtNDQyNS04NmQ3LWEyMDA5MzBlYTNkZiJ9.BhOKnDGLIEK6pQK0OM2WBhppbytsz9jHNbwsQdWceAv8jmZU7fcKC4KRaXWtUugF65XcbASe0NV6EUQQVCcEKV3Htsq4c13tqZ-cEn9iTAE_iU-6g8i4Bkt0iMyYzSorkTUYhKAvfOpkZtwGGA7z4ZlSsW-cnfIPxeAQqMdbdF29lrtzJFVyYUPIFJNBP9vOLZvxmBjdiB-vx_z3xRIyLu9e1zdMsi6pZz6uX3aDfPw7lYxEbp6Npb-V1fww4nERrB6ZXH2v2O0g6rPfWhk_aXHTlWWF6pv7R1kFoCHLb9_U0FCqjQ8iqhzQN2KDQyoj-hulfGjEcKe-6PPFsX1Pew

I was able to connect to PC Richard but not Amazon Store Card or JC Penny.

Your tech support people should look at that URL which is new. Like I said I was able to connect to one of my synchrony billers.


UKR

I am now paying my bills on the Bank Of America web site.
Bill manager will have to prove it's self before I try it again.
I am still linked to the billers bc I get my PDF downloads which seems to be working. As you suggested I can still enter the bill in the register which I would have to do if I had a paper check register.