Transactions posting to wrong account

I have several accounts not sync'd in quicken, I only care about two of them. We will call them: A checking/debit and B monthly bills, also C savings (I do not track the savings account in quicken). So what happens is when I make a transfer in my bank app from account C to A, quicken sees it as a transfer from B to A. The issue is that when I reconcile account B, it has transactions that shouldn't be there, and when I go to delete the transaction from account B, it also deletes it from A because it sees it as a transfer and deletes it form both ends automatically, and because it seems to think that all transactions from B and C come from B. I hope this makes sense. I just need to delete the transfer and re-create a single point transaction in A when it happens, but it should be fixed.


  • UKR
    UKR SuperUser ✭✭✭✭✭

    Transaction download problems with matching and adding new transactions correctly

    First please ensure that all optional settings in Quicken pertaining to recall, memorization, automatic categorization and renaming of payee names are enabled. You find those settings in Edit / Preferences / Data Entry & Quickfill and Downloaded Transactions. Additional settings for the detection and processing of transfer transactions can be found in Edit / Preferences / Transfer detection.


    Are you automatically accepting downloaded transactions into your registers?

    If you are relying on Quicken to "automagically" fill your account registers from downloaded transactions, you may run into problems. Despite all efforts by the Quicken programmers, the "Autopilot" (that's my name for the part of the Quicken program which processes downloaded transactions and converts them into new register transactions) is not infallible. For that process to work 100% of the time one would need a crystal ball because the information downloaded from the banks often is just too terse and cryptic.

    You should, at least for a while, turn off the "automatically accept downloaded transactions into registers" setting to gain better control over what is downloaded and what to do with it. Click on and review each downloaded transaction, make changes if necessary (e.g., to get a payee name = "Starbucks" instead of "POS TRANS 070119 STARBU", "POS TRANS 070219 STARBU", "POS TRANS 070319 STARBU" or to assign a category) before you click to accept each transaction.

    Any changes you make to downloaded Payee Names are remembered in Renaming Rules.

    Any other changes you make (add/change Category or Memo text) are remembered in the Memorized Payee List.

    Next time the same transaction for this Payee comes along, Quicken should remember and give you a better new register transaction.
    Paper checks you write should be recorded in Quicken as you write the check (and BEFORE you download transactions which might contain the cleared check). That gives you a register transaction with correct check number, payee name and category. No matter what information is downloaded from the bank, you already have a correct register transaction which the downloaded data cannot mess up.


    In case you have issues with transfer transactions not being generated correctly:

    For best results manually enter transfer transactions into your register BEFORE you download transactions from the bank which contain the transfer confirmations. For recurring transfers use scheduled reminders and enter them a day or two before the due date.  (This also includes Cash Withdrawals if you record them as transfers from Checking to a Cash account register)
    Be sure to use distinct Payee Names for each transfer / credit card payment to avoid confusing Quicken - memorized payee entries.
    That takes the guesswork out of the Autopilot's process. Because a correctly entered transfer transaction already exists in your account registers, the Autopilot should just match the downloaded transfer transaction to the existing one in both accounts.


    Where are the "Auto-accept downloaded transaction" settings?

    There are two places where this is controlled in Quicken for Windows:
     - Globally, for all accounts, in Edit / Preferences / Downloaded Transactions
     - For each account individually, the global setting can be overridden from the Edit Account Details screen, Online Services Tab. Look for blue text "Automatic Entry is: ON / OFF". Click the text to change the setting.

  • volvogirl
    volvogirl SuperUser ✭✭✭✭✭
    May I ask a question?  How do you use the account B monthly bills?  When you pay a bill do you transfer it from checking to "monthly bills" instead of to a category?  Or do you enter a bill into monthly bills when you get it before you pay it? Like an Accounts Payable account?

    I'm staying on Quicken 2013 Premier for Windows.

  • > @volvogirl said:
    > May I ask a question?  How do you use the account B monthly bills?  When you pay a bill do you transfer it from checking to "monthly bills" instead of to a category?  Or do you enter a bill into monthly bills when you get it before you pay it? Like an Accounts Payable account?

    It's just a second checking account that I transfer a portion of each pay check to immediately to cover the bills as they come throughout the month. I have reminders entered 30 days in advance so I can where the account balance will be throughout the month.
  • > @UKR said:
    > TLDR

    I'll take a look at these settings but this was never an issue before so I'm skeptical if this is the issue.
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