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Quicken Classic for Windows
Errors and Troubleshooting (Windows)
Trouble reauthorizing B of A [edited]
Jill Met
I am getting Error Message OL-301-B when I try to reauthorize Bank of America access for data sharing. I have turned off all pop-up blockers but still cannot reauthorize. Bof
A has told me there are no issues accessing my account online. One thing, after 15+ failures, I deactivated online services for my BofA account. I did not realize that was a no-no at the time. Hopefully, someone can walk me through the reauthorization process.
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Quicken Anja
Hello
@Jill Met
,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
To start with, if you haven't already, I suggest you try to refresh financial institution branding and profile by following the instructions provided below.
In Quicken, select the
Tools
menu, then choose
Online Center
.
Click the
Financial Institution
dropdown arrow and select the financial institution.
Press
CTRL+Shift
while selecting
Contact Info
.
Select one of the accounts associated with the bank from the dropdown list
Select
Financial Institution Branding and Profile
from the list and click
Refresh
.
Click
OK
and go online by clicking the
Update/Send
button.
Once that is done, attempt to go through the reauthorization process again.
Let us know how it goes!
Jill Met
Hello Anja and thank you for your feedback. I have followed the steps you suggest but, because I deactivated online services to BofA, I do not see BofA as an option in my online center. So I am back to square one trying to connect my BofA account in Quicken to the bank. Do you have any other advice for me or do you think my issue is caused by the same issue people are having with reauthorizing their connection?
Jill Met
I will add to the above that I get error message CC-501 when trying to connect.
Quicken Jared
Jill Met
said:
I will add to the above that I get error message CC-501 when trying to connect.
Hello
@Jill Met
,
I am sorry that these connectivity issues are ongoing, and that there was some confusion about reauthorization. Thank you for continuing to work with us on this problem.
Has this CC-501 error message been appearing for more than 24 hours? If so, it will be necessary to reach out to
Quicken Support
as soon as possible using the information provided via
this
link. They will need to document and troubleshoot this issue in greater detail with the tools and resources they have available. You can also follow the link provided
here
for additional information about this error code.
Feel free to reach out with any other questions or concerns you may have.
Thank you,
Quicken Jared
Jill Met
Thank you Jared. I have spent some time on the phone with support trying multiple ways to reconnect to BofA and they have bumped it up to another level. I will call them tomorrow. Wish me luck!
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