Complete loss of Category List and categories assigned to transactions

Question

Is anyone experiencing a complete loss of Category List and categories assigned to transactions?

Warren S · Answer

Regrettably, nothing worked except restoring my 9/30 backup and then re-inputting all missing transactions from that date forward and then performing reconciliations of each account. What a pain! Keeping my fingers crossed that this doesn't happen again.

Quicken Jared · Answer

Hello @Warren S,

I am sorry to hear about these issues continuing after validating and supervalidating the data file. Thank you for getting back to us about how the situation is developing.

First, where is your current active data file located? You can check this anytime by navigating to File > Show this file on my computer... in the upper menu at the top of the screen. Make sure that the data file is located on your computer, and not on an external hard drive or cloud-based storage service, as these locations can cause erratic behavior and even data damage.One other option left to us is to try copying your data file. Please note that doing so will disconnect all online services in the copied data file, and that it will be necessary to reactivate all online account connections, online Bill Manager services, and all online notifications in the new copy of the data file. Also, a new data set will be created in the new data file, should you intend to use that as your primary data file, going forward.

With that in mind, if you wish to continue, save a backup then follow these steps, in order:

* 		Navigate to File
* 		Select Copy or Backup File...
* 		Select Create a copy or template
* 		Click Next 
* 		Select a file location on your computer
* 		Click Save Copy
* 		Select New Copy
* 		Click OK

I look forward to hearing about how this works for you.

Thank you,

Quicken Jared

Warren S · Answer

I was able to Run Super Validate option, then close the data log and Quicken.

Restarted Quicken and still not seeing Categories.