Transaction error message for bank transfer

hbravo

Good Afternoon. I am using Quicken for Mac, running most current update. Seven days ago initiated an intra-bank transfer from my savings to my checking. On my bank side the transfer occurred as it should; the money was deducted from my savings and deposited into checking the same day. Unfortunately, Quicken does not think the transfer was processed properly. Every time I update my accounts that transfer is flagged in the "Send Payments" box, with a caution symbol and a message stating, "There was a problem with the previous Bill Pay transaction." "Click CONTINUE and we will contact our bank and attempt to resolve the error. New bill pay transactions will be sent only after this error is resolved." I have new bills that need to be sent this week and it seems that Q is selling me they will not be processed? How do I "fix" this transaction in qQuicken? Thank you!

Chris_QPW

Yes, I think contacting Quicken Support might be the right thing to do.
Official Quicken® Support - Phone, Chat, or Community

UKR

Which bank are you using?

BofA and a few others have recently made a migration (aka "reauthorization") from Direct Connect to Express Web Connect as the transaction download protocol. That makes it impossible to now Send transfers and bill pay instructions from Quicken. Did your bank recently migrate?

hbravo

This transaction was with Wells Fargo has changed their protocol. My other payment transactions with WF have all worked as expected. It is only this transaction, a transfer within WF bank that seems to have Quicken confused.

hbravo

I'm sorry for the pre-coffee typo. I intended to say Wells Fargo has NOT changed their protocol.

UKR

Please verify for us that your checking account at WF is still connected using "Direct Connect" as the download protocol. (Edit Account Details, Online Services tab will show you)

hbravo

It is still set for Direct Connect and "intra-bank transfers" are listed as available.

hbravo

I did notice that under the check # heading in my savings account, the account from where the money was transferred, it says "Waiting". I don't know if that helps.

hbravo

I guess there are no further suggestions for how to resolve this problem? What would be the recommended next step for Quicken support?

Thanks.

Chris_QPW

Yes, I think contacting Quicken Support might be the right thing to do.
Official Quicken® Support - Phone, Chat, or Community

hbravo

I will do that. Thanks.