I downloaded my Vanguard account but by mistake chose Word to open the file

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zcb
zcb Member ✭
edited November 2022 in Errors and Troubleshooting (Windows)
Word obviously isn't the correct choice to open a file from Vanguard because it's all giberish. Now it won't let me have a choice where I want the file opened and it defaults to Word. What do I do now?

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    What is the file type of your downloaded file? CSV, QFX, other?
    Check the file type association in both Windows and in your browser and correct it.
    For example, for file type QFX in Firefox browser go into Settings, General. Scroll down to Applications.
    Locate the entry for Quicken OFX data and set it to "Use Quicken Windows"
    If an entry for a specific file type doesn't exist, be sure to have selected the "Ask whether to open or save ..." button. On the next download you'll be prompted for an action.
  • zcb
    zcb Member ✭
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    Thank you for your help. I just tried to get back into Vanguard and I received a notice saying online access is not available at this time. Try later. I logged out and logged back in but still receiving the same message. I'll try again later.
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