Why are bank reconciliation not working now?

Jlew

Bank reconciliations are suddenly not working. Accounts are reconciled monthly without issue, now there are duplicate transactions from 2 years ago. Also, transactions within the reconciliation period will not pull into the rec. What is up with this?

Jlew

Problem solved by Miguel at Customer Support. I had an incorrect date for the the reconciliation period.

Frankx

Hi @Jlew

Can you provide us with some additional information so that we can better help you?

Please tell us:

• which version of Quicken are you currently running?

• is this for one account or more?  If one, what is the name of the financial institution?

• are the "duplicate transactions" that you are seeing:

• - limited to 1 account or more that one account?
• - to one financial institution or more than one?

Also can you give us some more information on what I will call the "timing issue" where "transactions within the reconcile period will not pull into the rec."

Specifically - is this also a recent event or something that you have seen before?  And generally - is it safe to say that ALL of these recent problems are related to your doing reconcilation issues?


Get back to us and we'll go from there.

Frankx